Frequently asked questions

The troubleshooting guide has been designed with you in mind for quick and simple resolution of basic issues that you could have when installing or servicing one of our wireless links. If you still have a question then please raise a Support Ticket


The 2.4Ghz band is licence exempt but the 5Ghz band C has a one off fee of £1 per Radio (minimum fee of £50) , payable to the Radio communications agency. The form is available on the OFCOM website

The radios are easily configured via a web browser by typing in the IP address of the unit into your internet browser address bar.

Alternatively you can use Quick Config within SilverView

To monitor and manage your wireless network you can use the SilverView software.

There are 3 sub bands of 802.11a

Band Application Number of channels Max Power

5.150 - 5.350GHz


Must be nomadic/mobile
Indoor use only
Must comply with and IR 2006

8 x 20MHz

4 x 40MHz

2 x 80MHz

non overlapping

Max EIRP 200mW

5.470 - 5.725GHz


Must be nomadic/mobile
Must comply with IR 2006

11 x 20MHz

5 x 40MHz

2 x 80MHz

non overlapping


5.725 - 5.850GHz


Fixed Wireless Access
Must comply with IR2007

5 x 20Mhz

2 x 40MHz

1 x 80Mhz

non overlapping


Please note:

When channel bonding mode is used, two 20MHz channels are used instead of one. Therefore there will only be 2 available channels in band C. Due to regulation changes band B is now available for outdoor use and the band B power limit has increases to 4W. Smaller channel bandwidths (5MHz and 10MHz) means lower available bandwidth but more links can be installed. Other Countries have different regulations, submit a support ticket and/or Call us on 0871 2233 067 we should be able to help if you are unsure.

Check that both radios have clear line of sight with no trees or buildings in the way. Moving the radios higher up the pole or adjusting the alignment slightly can make a big difference.

Other things to check are:

  1. Check the CAT5 cable from the radio to the PoE Injector for any sign of damage. Also check the two Cat5 RJ45 connectors have been terminated correctly.
  2. Log into each end of the link and make sure both radios have the same Network ID (SSID).
  3. Check that both radios have the same wireless security key.
  4. Make sure each radio has a different IP address and one is set on APWDS mode and the other on StationWDS mode.
  5. Try a different Channel frequency, 5Ghz reboot allows a re scan.
  6. Upload the default configurations to each radio (available in the Download Centre)

You need to ensure that each LINK has a different SSID to any other LINK and that every radio or network device will need a different ip address setting.

Please read the Easy as 1-2-3 Guide then if you're still stuck submit a support ticket and/or Call us on 0871 2233 067 we should be able to help.

Note - We do offer training courses.

We will only accept returned equipment with completed RMA forms. You need to create a Support Ticket to obtain the RMA number.

Go to our Download Centre and find lots of useful information

  1. Check the power supply to the PoE injector
  2. Replace the PoE injector

Note - PoE failure are very rare, be aware that they are designed for indoor use.

The default IP Address of a pre configured link are and, username is admin and the password is password.

NOTE - If you reset your radios the default IP address will be and we strongly advise you reload the default configuration files (available in the Download Centre) prior to any further radio configuration.

The optimum settings for an ECHO ST point to point link can be found here

The Maximum length of the cable is 90m. We can supply a 90m, 50m, 20m or a 10m cable. The PoE injector can fit anywhere up to 90m to the next network device. The POE only adds power to the cat 5 it doesn't act like a network device.